British Gas Online

The way the staff were able to help and support me is brilliant, as a customer who suffers from mental health and visual impairment difficulties. I can honestly say that the care and attentiveness of the people who I spoke with ( Carl, Andrea and Ellis ) was second to none. I appreciate the approach and eagerness to make things move in the right direction.
Date of experience: January 15, 2024

From my initial phone call to British gas to report a boiler breakdown, an engineer arrived within the hour and swiftly identified the fault. He carried out the work in a professional manner. My boiler was very soon heating our house and providing hot water.
As Two of my family have disabilities and the outside temperature was -3° the effort British gas went to was very much appreciated. I was extremely satisfied with the whole process. Well done British gas.

The company is reachable whether online or by phone . Customer service is great on the phone and with the new smart meters we are able to keep a close eye on what is being used
Date of experience: October 15, 2023

Easy automatic renewal which gives us peace of mind
Date of experience: January 10, 2024

When I finally chose the correct option I was really happy with the results. The person I got through to was very knowledgeable and was able to answer all my questions.
Date of experience: January 15, 2024

I’m a new business owner and I needed help with a bill issues. Tapiwa Murefu Was so professional and understanding. It took him 10 minutes to get all the information he needed and had everything cleared up straight away. Fantastic
Date of experience: January 01, 2024

I had been trying to get a resolution from Opus since July 2023, and had been getting nowhere. Incorrect information, actions not carried out, repeated phone calls, emails etc to point I was getting so upset and stressed. I had moved out of a property in July, gave a final meter reading but no-one seemed to be able to close the account and refund money taken. In desperation I contacted Opus through X (formerly twitter) and spoke to Gavin. Within hours he has resolved my query, closed my account and issued a refund. My sincere thanks go to him and whatever position he holds in the company he should be promoted (and all the other call centre employees I spoke to demoted!) Thank you Gavin
Date of experience: December 11, 2023

Oliur made it really easy to sort out my billing issue worked with me and understood the issue. provided high level of customer service. Date of experience: December 20, 2023

Great energy company for business and always there to support.
Date of experience: January 05, 2024